FAQ - Frequently Asked Questions
On this page you will find answers on frequently asked questions regarding our services.
Table of Contents
- What is web hosting?
- Can I keep my domain name if I move to a different host?
- Does it matter whether I use a Macintosh or Windows computer?
- What are POP email accounts?
- What is email forwarding (email aliasing)?
- What is email forwarding (email aliasing)?
- How do I pay?
- Which control panel do you offer?
- Where can I find cPanel documentation?
- Do you offer Fantastico with cPanel?
- Do I get webmail for my domain?
- How can I access my admin panel?
- Do I get webmail for my domain?
- How do I set up my e-mail client?
- Do I get statistics for my pages?
- How can I access to my FTP account?
- How do I cancel my account?
What is web hosting?
In order to have a web site on the internet you first need to have a web server. Unfortunately, running your own web server can be expensive and require a lot of know-how to keep it up and running around the clock. Most home networks don't have the speed or bandwidth to host a professional web site.
Can I keep my domain name if I move to a different host?
Yes. When you register a domain name, you own it.
Does it matter whether I use a Macintosh or Windows computer?
No. It does not make a difference what type of computer you use to create your web site as long as you can upload it to the Internet.
What are POP email accounts?
POP accounts allow you to have personalized email addresses using your own domain name like: sales@yourdomainname.com or you@yourbusiness
What is email forwarding (email aliasing)?
Email forwarding allows you to have email messages that are sent to a particular address forwarded to another email address. For example, you could have all messages that are sent to sales@yourbusiness.com go to you@yourbusiness.com. It cuts down on the number of email boxes that you need to check.
What is email forwarding (email aliasing)?
Email forwarding allows you to have email messages that are sent to a particular address forwarded to another email address. For example, you could have all messages that are sent to sales@yourbusiness.com go to you@yourbusiness.com. It cuts down on the number of email boxes that you need to check.
How do I pay?
It is very easy. Credit Card payments. Our authorized retailer, 2checkout.com, accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo.
Which control panel do you offer?
We offer cPanel, the leading control panel, which will help you to manage your web hosting account through a intuitive web interface. You can try cPanel demo at http://demo.cpanel.net:2082/frontend/x/index.html (username: xdemo, password: xdemo).
Where can I find cPanel documentation?
cPanel documentation can be found at http://www.cpanel.net/docs/cpanel/
Do you offer Fantastico with cPanel?
Yes, we offer the most popular 3rd party add-ons, Fantastico De Luxe™, with all plans! Fantastico De Luxe™ allows you to install 50 different free software packages with the click of a button. CMSs, blogs, shopping carts, support desks, site builders, wikis, polls are included!
Do I get webmail for my domain?
Webmail for you site is located at http://www.yourdomain.tld/webmail
How can I access my admin panel?
Your administration panel is located at http://www.yourdomain.tld:2082/
Do I get webmail for my domain?
Webmail for you site is located at http://www.yourdomain.tld/webmail
How do I set up my e-mail client?
To setup your mail client you should use the following parameters:
Incoming mail server (POP): mail.yourdomain.tld
Outgoing mail server (SMTP): mail.yourdomain.tld
Username: complete e-mail address. E.g. yourname@yourdomain.tld
Do I get statistics for my pages?
Yes, you get complete statistics for your web site. Statistics can be accessed through cPanel.
How can I access to my FTP account?
You need an FTP client and configure it using the following parameters:
FTP server: ftp.yourdomain.tld
Username: your username
Password: your password
How do I cancel my account?
You can cancel your account simply. Submit a support ticket in stating that you would like the account cancelled and include your account details.
